{"id":7445,"date":"2025-11-03T18:28:47","date_gmt":"2025-11-03T18:28:47","guid":{"rendered":"https:\/\/rughali.com\/?page_id=7445"},"modified":"2025-11-03T18:53:39","modified_gmt":"2025-11-03T18:53:39","slug":"faq","status":"publish","type":"page","link":"https:\/\/rughali.com\/tr\/faq\/","title":{"rendered":"SSS"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"7445\" class=\"elementor elementor-7445\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c5835a e-flex e-con-boxed e-con e-parent\" data-id=\"6c5835a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-29c0a56 e-flex e-con-boxed e-con e-child\" data-id=\"29c0a56\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-646dae4 elementor-widget elementor-widget-heading\" data-id=\"646dae4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions (FAQ)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9484809 elementor-widget elementor-widget-text-editor\" data-id=\"9484809\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h6 data-start=\"424\" data-end=\"457\"><strong data-start=\"428\" data-end=\"455\">Are your rugs handmade?<\/strong><\/h6><p data-start=\"458\" data-end=\"675\">Yes. All of our rugs are <strong data-start=\"483\" data-end=\"500\">100% handmade<\/strong> by skilled artisans using <strong data-start=\"527\" data-end=\"561\">traditional weaving techniques<\/strong> that have been passed down through generations. Each rug is a unique work of art, crafted with patience and care.<\/p><h6 data-start=\"682\" data-end=\"718\"><strong data-start=\"686\" data-end=\"716\">What materials do you use?<\/strong><\/h6><p data-start=\"719\" data-end=\"936\">We use only <strong data-start=\"731\" data-end=\"752\">100% do\u011fal y\u00fcn<\/strong> for our rugs.<br data-start=\"766\" data-end=\"769\" \/>Our dyes are derived from <strong data-start=\"795\" data-end=\"834\">plants, roots, and natural minerals<\/strong>\u2014we never use synthetic or chemical dyes. This ensures each rug is both eco-friendly and long-lasting.<\/p><h6 data-start=\"943\" data-end=\"978\"><strong data-start=\"947\" data-end=\"976\">Where are your rugs made?<\/strong><\/h6><p data-start=\"979\" data-end=\"1172\">Our rugs are <strong data-start=\"992\" data-end=\"1031\">handwoven in Turkey and Afghanistan<\/strong> by local artisans.<br data-start=\"1050\" data-end=\"1053\" \/>All finishing, quality control, and international shipping are managed from our <strong data-start=\"1133\" data-end=\"1171\">main warehouse in Istanbul, Turkey<\/strong>.<\/p><h6 data-start=\"1179\" data-end=\"1217\"><strong data-start=\"1183\" data-end=\"1215\">Do you accept custom orders?<\/strong><\/h6><p data-start=\"1218\" data-end=\"1420\">Absolutely!<br data-start=\"1229\" data-end=\"1232\" \/>We\u2019re happy to create <strong data-start=\"1254\" data-end=\"1290\">custom sizes, colors, or designs<\/strong> tailored to your space and style.<br data-start=\"1324\" data-end=\"1327\" \/>Simply contact us with your request, and our design team will help bring your vision to life.<\/p><h6 data-start=\"1427\" data-end=\"1495\"><strong data-start=\"1431\" data-end=\"1493\">Why are your prices lower than other handmade rug sellers?<\/strong><\/h6><p data-start=\"1496\" data-end=\"1746\">Because <strong data-start=\"1504\" data-end=\"1549\">we are the direct producer and wholesaler<\/strong>.<br data-start=\"1550\" data-end=\"1553\" \/>By purchasing from Rug Hali, you buy <strong data-start=\"1590\" data-end=\"1618\">directly from the source<\/strong>, without middlemen or extra retail markups.<br data-start=\"1662\" data-end=\"1665\" \/>This allows us to offer high-quality handmade rugs at fair and accessible prices.<\/p><h6 data-start=\"1753\" data-end=\"1789\"><strong data-start=\"1757\" data-end=\"1787\">Do you ship within Turkey?<\/strong><\/h6><p data-start=\"1790\" data-end=\"1951\">Yes, we proudly offer <strong data-start=\"1812\" data-end=\"1835\">nationwide delivery<\/strong> within Turkey.<br data-start=\"1850\" data-end=\"1853\" \/>Orders within Turkey are typically delivered in <strong data-start=\"1901\" data-end=\"1922\">2\u20135 business days<\/strong>, depending on your location.<\/p><h6 data-start=\"1958\" data-end=\"1996\"><strong data-start=\"1962\" data-end=\"1994\">Do you ship internationally?<\/strong><\/h6><p data-start=\"1997\" data-end=\"2146\">Yes, we ship <strong data-start=\"2010\" data-end=\"2023\">worldwide<\/strong>!<br data-start=\"2024\" data-end=\"2027\" \/>We deliver to <strong data-start=\"2041\" data-end=\"2097\">Europe, the United States, Canada, and other regions<\/strong> with reliable international shipping partners.<\/p><p data-start=\"2148\" data-end=\"2179\"><strong data-start=\"2148\" data-end=\"2177\">Estimated delivery times:<\/strong><\/p><ul data-start=\"2180\" data-end=\"2304\"><li data-start=\"2180\" data-end=\"2213\"><p data-start=\"2182\" data-end=\"2213\"><strong data-start=\"2182\" data-end=\"2193\">Turkey:<\/strong> 2\u20135 business days<\/p><\/li><li data-start=\"2214\" data-end=\"2239\"><p data-start=\"2216\" data-end=\"2239\"><strong data-start=\"2216\" data-end=\"2227\">Europe:<\/strong> 1\u20132 weeks<\/p><\/li><li data-start=\"2240\" data-end=\"2271\"><p data-start=\"2242\" data-end=\"2271\"><strong data-start=\"2242\" data-end=\"2259\">USA &amp; Canada:<\/strong> 2 weeks<\/p><\/li><li data-start=\"2272\" data-end=\"2304\"><p data-start=\"2274\" data-end=\"2304\"><strong data-start=\"2274\" data-end=\"2292\">Other regions:<\/strong> 2 weeks<\/p><\/li><\/ul><p data-start=\"2306\" data-end=\"2390\">Please note: shipping times may vary depending on customs and local postal services.<\/p><h6 data-start=\"2397\" data-end=\"2432\"><strong data-start=\"2401\" data-end=\"2430\">How can I track my order?<\/strong><\/h6><p data-start=\"2433\" data-end=\"2605\">Once your order has been shipped, you will receive a <strong data-start=\"2486\" data-end=\"2505\">tracking number<\/strong> by email.<br data-start=\"2515\" data-end=\"2518\" \/>You can track your shipment online at any time through our logistics partner\u2019s website.<\/p><h6 data-start=\"2612\" data-end=\"2657\"><strong data-start=\"2616\" data-end=\"2655\">Do you accept returns or exchanges?<\/strong><\/h6><p data-start=\"2658\" data-end=\"2916\">No, we are not accept returns in accordance with our <strong data-start=\"2704\" data-end=\"2721\">Return Policy<\/strong>.<br data-start=\"2722\" data-end=\"2725\" \/>If you are not completely satisfied with your purchase, please contact us within 2 hours<strong data-start=\"2806\" data-end=\"2829\"> of purchase<\/strong>.<br data-start=\"2830\" data-end=\"2833\" \/>Custom-made rugs, however, are <strong data-start=\"2864\" data-end=\"2882\">non-refundable<\/strong> due to their personalized nature.<\/p><h6 data-start=\"2923\" data-end=\"2971\"><strong data-start=\"2927\" data-end=\"2969\">How should I care for my handmade rug?<\/strong><\/h6><ul data-start=\"2972\" data-end=\"3205\"><li data-start=\"2972\" data-end=\"3017\"><p data-start=\"2974\" data-end=\"3017\">Vacuum regularly to prevent dust buildup.<\/p><\/li><li data-start=\"3018\" data-end=\"3063\"><p data-start=\"3020\" data-end=\"3063\">Avoid direct sunlight to preserve colors.<\/p><\/li><li data-start=\"3064\" data-end=\"3129\"><p data-start=\"3066\" data-end=\"3129\">Blot spills immediately with a clean, dry cloth (do not rub).<\/p><\/li><li data-start=\"3130\" data-end=\"3205\"><p data-start=\"3132\" data-end=\"3205\">For deep cleaning, we recommend <strong data-start=\"3164\" data-end=\"3193\">professional rug cleaning<\/strong> services.<\/p><\/li><\/ul><p data-start=\"3207\" data-end=\"3270\">Proper care will help your rug maintain its beauty for decades.<\/p><h6 data-start=\"3277\" data-end=\"3313\"><strong data-start=\"3281\" data-end=\"3311\">Can I visit your showroom?<\/strong><\/h6><p data-start=\"3314\" data-end=\"3509\">Yes!<br data-start=\"3318\" data-end=\"3321\" \/>If you\u2019re in Istanbul, we\u2019d be happy to welcome you to our <strong data-start=\"3380\" data-end=\"3404\">studio and warehouse<\/strong>, where you can see our collections in person.<br data-start=\"3450\" data-end=\"3453\" \/>Please contact us in advance to schedule an appointment.<\/p><h6 data-start=\"3516\" data-end=\"3548\"><strong data-start=\"3520\" data-end=\"3546\">How can I contact you?<\/strong><\/h6><p data-start=\"3549\" data-end=\"3700\">You can reach our support team anytime:<br data-start=\"3588\" data-end=\"3591\" \/>\ud83d\udce7 <strong>info<a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3596\" data-end=\"3615\">@rughali.com<\/a><\/strong><br data-start=\"3617\" data-end=\"3620\" \/>\ud83c\udf10 <strong data-start=\"3623\" data-end=\"3642\"><a class=\"decorated-link cursor-pointer\" target=\"_new\" rel=\"noopener\" data-start=\"3625\" data-end=\"3640\">www.rughali.com<\/a><\/strong><br data-start=\"3642\" data-end=\"3645\" \/>We aim to respond to all inquiries within <strong data-start=\"3687\" data-end=\"3699\">24 hours<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions (FAQ) Are your rugs handmade? Yes. All of our rugs are 100% handmade by skilled artisans using traditional weaving techniques that have been passed down through generations. Each rug is a unique work of art, crafted with patience and care. What materials do you use? We use only 100% natural wool for [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":6754,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":"","footnotes":""},"class_list":["post-7445","page","type-page","status-publish","has-post-thumbnail","hentry"],"blocksy_meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Rug Hal\u0131<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rughali.com\/tr\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Rug Hal\u0131\" \/>\n<meta property=\"og:description\" content=\"Frequently Asked Questions (FAQ) Are your rugs handmade? Yes. 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