FAQ - Rug Halı

Frequently Asked Questions (FAQ)

Are your rugs handmade?

Yes. All of our rugs are 100% handmade by skilled artisans using traditional weaving techniques that have been passed down through generations. Each rug is a unique work of art, crafted with patience and care.

What materials do you use?

We use only 100% natural wool for our rugs.
Our dyes are derived from plants, roots, and natural minerals—we never use synthetic or chemical dyes. This ensures each rug is both eco-friendly and long-lasting.

Where are your rugs made?

Our rugs are handwoven in Turkey and Afghanistan by local artisans.
All finishing, quality control, and international shipping are managed from our main warehouse in Istanbul, Turkey.

Do you accept custom orders?

Absolutely!
We’re happy to create custom sizes, colors, or designs tailored to your space and style.
Simply contact us with your request, and our design team will help bring your vision to life.

Why are your prices lower than other handmade rug sellers?

Because we are the direct producer and wholesaler.
By purchasing from Rug Hali, you buy directly from the source, without middlemen or extra retail markups.
This allows us to offer high-quality handmade rugs at fair and accessible prices.

Do you ship within Turkey?

Yes, we proudly offer nationwide delivery within Turkey.
Orders within Turkey are typically delivered in 2–5 business days, depending on your location.

Do you ship internationally?

Yes, we ship worldwide!
We deliver to Europe, the United States, Canada, and other regions with reliable international shipping partners.

Estimated delivery times:

Turkey: 2–5 business days
Europe: 1–2 weeks
USA & Canada: 2 weeks
Other regions: 2 weeks

Please note: shipping times may vary depending on customs and local postal services.

How can I track my order?

Once your order has been shipped, you will receive a tracking number by email.
You can track your shipment online at any time through our logistics partner’s website.

Do you accept returns or exchanges?

No, we are not accept returns in accordance with our Return Policy.
If you are not completely satisfied with your purchase, please contact us within 2 hours of purchase.
Custom-made rugs, however, are non-refundable due to their personalized nature.

How should I care for my handmade rug?

Vacuum regularly to prevent dust buildup.
Avoid direct sunlight to preserve colors.
Blot spills immediately with a clean, dry cloth (do not rub).
For deep cleaning, we recommend professional rug cleaning services.

Proper care will help your rug maintain its beauty for decades.

Can I visit your showroom?

Yes!
If you’re in Istanbul, we’d be happy to welcome you to our studio and warehouse, where you can see our collections in person.
Please contact us in advance to schedule an appointment.