Support

Support

At Rug Hali, your satisfaction is our top priority.
We take pride in offering not only exquisite handmade rugs but also exceptional customer support that ensures your experience with us is smooth, transparent, and trustworthy.

Whether you need help choosing the right rug for your space, tracking your order, or understanding care instructions, our dedicated team is here to assist you every step of the way.

How We Support You

• Personal Assistance: Our experts are available to help you find the perfect design, size, and color to complement your interior.

• Order & Shipping Guidance: Stay informed at every stage — from purchase confirmation to delivery.

• After-Sales Care: Receive personalized advice on cleaning, maintenance, and long-term preservation of your handmade rug.

• Quick Response: We strive to respond to all inquiries within 24 hours.

We believe that every Rug Hali customer becomes part of our story — a community that values craftsmanship, authenticity, and timeless beauty.

If you have any questions or need assistance, please don’t hesitate to reach out to us:
📧 support@rughali.com
🌐 www.rughali.com