Handcrafted Rugs for Every Space — Get in Touch for Wholesale
We Protect Your Personal Data!
You can find detailed information about Rug Hali’s Privacy & Personal Data Policy on this page, prepared to ensure the protection and confidentiality of your personal information.
Privacy & Personal Data Policy
This Privacy & Personal Data Policy has been prepared to inform you about the collection, storage, processing, sharing, and transfer of personal data by Rug Hali.
This policy applies to all individuals who visit our website, purchase our products, contact us, or benefit from any of our services.
Throughout this document, Rug Hali may also be referred to as “we”, “our company”, or “our brand”.
1. Definition and Importance of Personal Data
“Personal data” or “personal information” refers to any information relating to an identified or identifiable natural person (for example, name, surname, email address, phone number, delivery address, etc.).
At Rug Hali, protecting the privacy and security of our customers’ personal data is one of our top priorities.
2. Personal Data We Collect
When you visit our website or make a purchase, we may collect the following personal data:
Your contact details (name, surname, email address, phone number, billing and delivery address)
Limited financial information required to complete transactions (such as payment method, bank name, transaction amount)
Technical data obtained through cookies and analytics tools (e.g., IP address, device and browser information)
Information you voluntarily share with us via contact forms, messages, or customer support channels
3. Purpose of Processing Personal Data
We use the collected data for the following purposes:
Processing and fulfilling your orders
Performing secure payment transactions
Providing customer support and responding to your inquiries
Improving our website and overall service quality
Sending marketing communications or promotional offers (only if you have given consent)
Fulfilling our legal obligations
4. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience, analyze performance, and remember your preferences.
You may choose to disable cookies in your browser settings. However, doing so may affect the proper functioning of some parts of our website.
5. Retention and Deletion of Personal Data
Your personal data is stored only for as long as necessary to fulfill the purposes outlined above.
When this period ends, your data will be securely deleted or anonymized in accordance with our internal procedures.
If you close your account or request the deletion of your data, we will process your request within the limits of applicable laws.
6. Sharing of Personal Data
Your personal data may be shared with third parties only in the following cases:
With shipping companies to deliver your orders
With financial institutions to process your payments
With public authorities when required by law
All such transfers are made securely and only to the extent necessary for the service to be provided or for compliance with legal requirements.
7. Data Security
Rug Hali implements appropriate technical and administrative measures to protect your personal data.
Our website is secured with SSL encryption, and all information is transmitted through encrypted channels.
You are responsible for keeping your password and account details confidential.
8. Your Rights
In accordance with applicable data protection laws (including the Turkish Personal Data Protection Law – KVKK), you have the right to:
Learn whether your personal data is being processed
Request information regarding the processing of your data
Request correction of incomplete or inaccurate data
Request deletion or anonymization of your data
Request restriction or termination of data processing
You can exercise these rights by contacting us using the details provided below.
9. Contact Information
For any questions, requests, or complaints regarding your personal data, please contact us at:
Rug Hali
Address: Mehmet Akif Ersoy Mah. 1921. Sk. No:11 D:4 Esenyurt/Istanbul
Email: info@rughali.com
Phone: +90 539 242 12 00
Website: www.rughali.com
Consent for the Processing of Personal Data
1. Data Controller Information
Rug Hali (“Company”), as the data controller within the scope of the Personal Data Protection Law No. 6698 (“KVKK”), processes your personal data in accordance with the law.
This Consent and Disclosure Text aims to inform users about how their data is collected, processed, and shared, and to obtain consent for specific processing activities described below.
2. Purpose of Processing Personal Data
Your personal data may be processed by Rug Hali for the following purposes:
Enabling you to benefit from our website, products, and services,
Managing your orders, deliveries, and payment transactions,
Conducting customer relations and after-sales support,
Ensuring the security and proper functioning of our website,
Planning and executing marketing, promotional, and advertising activities,
Conducting satisfaction surveys, market research, and data analytics to improve our services,
Ensuring compliance with legal obligations.
All processing activities are carried out in accordance with Articles 5 and 6 of the KVKK and relevant data protection laws.
3. Processing Based on Explicit Consent
In cases where your explicit consent is legally required, Rug Hali may process your personal data for the following additional purposes:
Providing personalized product recommendations, offers, and promotions,
Conducting direct or indirect marketing and remarketing activities,
Performing audience targeting, segmentation, and advertising analytics,
Developing and improving our website and online services according to your preferences,
Sending commercial communications (newsletters, special offers, campaigns, etc.) if you consent to receive them.
Your personal data may be shared with our business partners, service providers, and technology suppliers within Turkey or abroad, solely for the purposes stated above and in compliance with the KVKK.
4. Methods and Legal Grounds for Data Collection
Your personal data is collected electronically through our website, online store, contact forms, cookies, or customer communication channels.
Data may also be obtained directly from you during purchase, communication, or subscription processes.
The legal bases for processing include:
The necessity of processing for the performance of a contract,
Compliance with legal obligations,
Legitimate business interests of Rug Hali,
and, where required, your explicit consent.
5. Retention and Sharing of Personal Data
Your personal data is securely stored for the period required by law or necessary to fulfill the processing purpose.
When the purpose no longer exists, your data is deleted, destroyed, or anonymized.
Data may be shared with:
Cargo and logistics companies for delivery,
Payment service providers for secure transactions,
IT, hosting, and marketing service providers,
Public authorities or courts when legally required.
All data transfers are made in accordance with data protection laws and security standards.
6. Rights of the Data Subject
According to Article 11 of the KVKK, you have the right to:
Learn whether your personal data is being processed,
Request information about the processing,
Learn the purpose and whether data is used in line with that purpose,
Know the third parties to whom data is transferred domestically or abroad,
Request correction of inaccurate or incomplete data,
Request deletion or anonymization of data under relevant conditions,
Object to adverse outcomes resulting from automated data processing,
Request compensation for damages in case of unlawful processing.
You can exercise these rights by contacting Rug Hali through the channels listed below.
7. Providing Consent
By approving this Consent Text, you acknowledge that you have been informed about the processing of your personal data and consent to Rug Hali’s collection, recording, storage, use, and, where necessary, sharing of your personal data for the purposes specified above.
8. Contact Information
Rug Hali
Address: Mehmet Akif Ersoy Mah. 1921. Sk. No:11 D:4 Esenyurt/Istanbul
Email: info@rughali.com
Phone: +90 539 242 12 00
Website: www.rughali.com
Personal Data Processing Disclosure Text
Personal Data Processing Disclosure Text
Data Controller: Rug Hali
Contact Information:
Company Name: Rug Hali
Email: info@rughali.com
Website: www.rughali.com
Address: Mehmet Akif Ersoy Mah. 1921. Sk. No:11 D:4 Esenyurt/Istanbul
Phone: +90 539 242 12 00
1. Purpose of Processing Personal Data
As Rug Hali, we attach great importance to protecting your personal data.
Your personal data is processed in accordance with the principles of legality, accuracy, transparency, and proportionality.
We process and store your personal data for the following purposes:
To provide our products and services securely and effectively
To fulfill and manage your orders
To carry out necessary operations for payment transactions and logistics
To maintain communication for customer support and after-sales services
To comply with our legal obligations
To plan and execute our company’s commercial and operational strategies
2. Sharing of Personal Data
Your personal data may be shared, only when necessary, with:
Our business partners, suppliers, and logistics providers
Payment service providers and financial institutions for secure transactions
Legally authorized public authorities when required by law
All transfers are made in compliance with applicable data protection laws and with appropriate security measures.
3. Collection Method and Legal Basis
Your personal data may be collected:
Electronically through our website, contact forms, and online payment systems
Physically through invoices or delivery documentation when required
Data is processed on the following legal bases:
It is necessary for the performance of a contract
It is required for us to fulfill our legal obligations
It is based on your explicit consent (for marketing or optional data sharing)
4. Data Retention
Your personal data will be stored only for as long as necessary for the purposes stated above or as required by law.
When the retention period expires or your consent is withdrawn, your data will be securely deleted or anonymized.
5. Your Rights as a Data Subject
In accordance with applicable data protection laws, you have the right to:
Learn whether your personal data is being processed
Request information about the processing of your data
Request correction of incomplete or inaccurate information
Request deletion or anonymization of your data
Object to data processing that affects you adversely
Request compensation if your data is processed unlawfully
To exercise your rights, please contact us at info@rughali.com.
Your request will be evaluated and concluded within 30 days, as required by law.
6. Data Security
Rug Hali takes all necessary technical and administrative measures to ensure the confidentiality and security of your personal data.
Our website uses SSL encryption and other modern security protocols to protect your information during transactions.
7. Updates to This Notice
This disclosure text may be updated periodically to comply with legal requirements or to reflect changes in our data processing practices.
The latest version will always be available on our website at www.rughali.com.
Commercial Communication Consent Text
Commercial Communication Consent Text
I hereby give my consent to Rug Hali and/or its authorized service providers to contact me and send commercial electronic messages through SMS, MMS, e-mail, phone calls, call centers, or other electronic communication channels regarding any advertisements, campaigns, discounts, gifts, promotions, or announcements related to the products and services offered by Rug Hali.
This includes the sharing of information and updates about personalized offers, customer satisfaction surveys, promotional activities, greetings, notifications, and marketing communications aimed at maintaining customer relations and improving service quality.
I acknowledge that I have the right to withdraw my consent at any time through Rug Hali’s communication channels, as permitted under the applicable laws.
